This Privacy Policy explains how HOUSE OF NT KR Co., Ltd., operating Wondernara Service (“Wondernara Service,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you visit wondernaraservice.com, create an account, submit a shopping or sourcing request, place an order, use our warehousing or shipping services, contact our customer support team, or otherwise use our services.

Wondernara Service is a Korea-based proxy purchasing, sourcing, warehousing, packing, consolidation, and international shipping service. Because our services often involve purchasing goods on your behalf and arranging delivery, we may need information beyond what a standard online store collects, such as product-request details, shipping information, special packing instructions, event details, and communications with third-party sellers or service providers.

1. Personal Information We Collect

Depending on how you use Wondernara Service, we may collect the following categories of personal information:

• Contact information: name, email address, phone number, billing address, shipping address, postal code, country, and other delivery details.
• Account information: login details, saved addresses, account preferences, order history, and account settings.
• Order and request information: product links, screenshots, item names, quantities, sizes, colors, member preferences, event or pop-up details, purchase deadlines, seller information, sourcing requests, and other instructions you provide.
• Warehousing and fulfillment information: items stored for you, packing requests, consolidation instructions, sorting preferences, inclusion requests, shipping selections, and related warehouse records.
• Payment and transaction information: payment method, payment status, transaction reference, payment confirmation, currency, amount, refunds, and related transaction records. Payment providers may process additional financial information directly.
• Shipping and customs information: recipient details, package contents, declared values, customs information, tax or duty information, shipment identifiers, tracking numbers, and carrier-related records.
• Customer service communications: messages, emails, chat conversations, attachments, screenshots, and information you provide through our support channels.
• Device and usage information: IP address, browser type, device information, cookies, pages viewed, referring pages, timestamps, and interactions with our website or online services.
• Marketing preferences: email subscription status, consent preferences, and interactions with marketing communications where applicable.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you, for example when you create an account, submit a request, place an order, contact us, fill out a form, or provide shipping or event information.
• Automatically, through cookies, analytics technologies, server logs, and similar technologies when you use our website.
• From service providers, such as Shopify, payment providers, customer-support platforms, shipping providers, analytics providers, and fulfillment tools.
• From third parties you ask us to interact with, such as Korean stores, resale sellers, event organizers, logistics providers, or marketplaces, where necessary to carry out your request.

3. How We Use Your Personal Information

We may use personal information to:

• create and manage your Wondernara Service account;
• review, quote, purchase, source, or reserve items on your behalf;
• communicate with Korean stores, sellers, pop-ups, event organizers, or other third parties where needed for your request;
• process payments, refunds, and payment confirmations;
• receive, identify, store, sort, consolidate, photograph, pack, or otherwise handle your items;
• prepare domestic or international shipments;
• prepare customs documentation and calculate or arrange prepaid duties or taxes where applicable;
• provide customer service and respond to questions or order issues;
• send operational notifications about orders, storage, packing, shipping, tracking, deadlines, or account activity;
• improve our website, services, customer experience, and internal operations;
• prevent fraud, misuse, security incidents, or other harmful activity;
• comply with legal, tax, accounting, customs, shipping, and regulatory obligations;
• send marketing communications where permitted by law and in accordance with your preferences.

4. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing, including for users in the European Economic Area or United Kingdom, we generally rely on one or more of the following:

• Contract: processing necessary to provide services you request, process an order, arrange purchasing, storage, fulfillment, or shipping.
• Legitimate interests: operating and improving our business, preventing fraud, providing customer support, and maintaining service security, where those interests are not overridden by your rights.
• Consent: where you have given consent, such as for certain marketing or optional tracking activities.
• Legal obligation: where processing is required to comply with tax, customs, accounting, law-enforcement, or other legal requirements.

5. How We Share Personal Information

We do not sell your personal information in the ordinary meaning of the word. We may share personal information only where reasonably necessary to operate Wondernara Service, fulfill your request, comply with law, or support our business.

We may share information with:

• Shopify, which hosts and powers our online store and account features.
• Payment providers, including providers used to process or verify payments and refunds.
• Customer-support and communications providers, including chat and messaging platforms used to respond to customer inquiries.
• Shipping and logistics providers, including postal and courier services used to transport your items.
• Customs, tax, and brokerage service providers, where needed for import/export processing or duties and taxes.
• Korean merchants, marketplaces, sellers, or event organizers, where necessary to purchase, reserve, verify, or collect items on your behalf.
• Analytics, marketing, and technical service providers, where permitted by law and subject to applicable privacy settings.
• Professional advisers and authorities, where required for legal, accounting, tax, compliance, fraud-prevention, or dispute-resolution purposes.
• Business successors, in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business.

6. Shopify

Our website is powered by Shopify. Shopify processes personal information in connection with the operation of our store, including information relating to your device, account, purchases, and interactions with the website. Information submitted through our store may be processed by Shopify and its service providers in countries outside your country of residence.

You can learn more about Shopify’s privacy practices in Shopify’s own privacy documentation and privacy portal.

7. Payments

Wondernara Service may offer payment methods such as Wise, PayPal, manual payment methods, or other payment services. Payment providers process certain financial information under their own privacy policies. We generally receive transaction confirmation, payment status, amount, currency, and payment reference information rather than complete payment credentials.

8. Customer Support and Chat

If you contact us through chat, email, WhatsApp, Channel.io, or another supported communication channel, we may retain the conversation and related information to respond to your request, maintain customer-service history, resolve disputes, and improve our services.

Please avoid sending passwords, full payment-card details, or other highly sensitive information through customer-support channels unless specifically required and appropriate.

9. Shipping, Customs, and International Delivery

To arrange shipment, we may provide your name, address, phone number, email address, shipment contents, value, and other required information to shipping carriers, postal operators, customs authorities, brokers, or destination-country service providers.

Depending on the shipping method and destination, personal information may be transferred outside South Korea and processed in the destination country or in transit countries.

10. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand site usage, maintain security, measure performance, and, where permitted, support marketing and advertising.

Where required by applicable law, we will request consent before using non-essential cookies. You may also be able to control cookies through your browser, device settings, or our available privacy controls.

11. Marketing Communications

If you subscribe to marketing communications, we may send you news, updates, launches, promotions, or service information. You can unsubscribe from promotional emails at any time using the unsubscribe link in the message. We may still send non-promotional messages relating to your account, orders, payments, shipping, or service requests.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction and shipment records, complying with tax and legal obligations, handling disputes, preventing fraud, and enforcing our agreements.

Different categories of information may be retained for different periods. For example, transaction, tax, customs, accounting, and shipment records may need to be retained longer than routine customer-support messages.

13. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no system, transmission method, or storage method can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

14. International Data Transfers

Because Wondernara Service operates internationally and works with global service providers, your personal information may be transferred to, stored in, or processed in countries other than your country of residence, including South Korea and countries in which our service providers operate.

Where required by applicable law, we use appropriate safeguards for international transfers, such as recognized contractual protections or other lawful transfer mechanisms.

15. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain personal information;
• request restriction of processing;
• object to certain processing;
• receive a portable copy of certain information;
• withdraw consent where processing is based on consent;
• opt out of certain marketing or targeted-advertising activities where applicable;
• lodge a complaint with an applicable privacy or data-protection authority.

These rights are subject to applicable law and may not apply in all circumstances. We may need to verify your identity before responding to certain requests.

16. EEA and UK Users

If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection law, including rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also have the right to lodge a complaint with your local data-protection authority.

17. South Korea

Because Wondernara Service is operated from South Korea, we may also process personal information in accordance with applicable Korean privacy and electronic-commerce requirements, including requirements relating to customer transactions, fulfillment, recordkeeping, and international transfers where applicable.

18. Children’s Privacy

Wondernara Service is not designed for children who cannot legally enter into transactions or provide valid consent under the laws applicable to them. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

19. Third-Party Websites and Services

Our website or customer-service communications may include links to third-party websites, marketplaces, stores, social-media services, or other platforms. Their privacy practices are governed by their own policies, and we are not responsible for their privacy, security, or content.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements. When we make changes, we will update the “Last updated” date shown above and provide additional notice where required by law.

21. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a privacy-related complaint, please contact us:

HOUSE OF NT KR Co., Ltd. / Wondernara Service
Email: hi@wondernaraservice.com
Address: 서울시 동작구 시흥대로 606 547호 오피스동 07074, Seoul, South Korea

For purposes of applicable data-protection law, HOUSE OF NT KR Co., Ltd. is the controller of personal information processed through Wondernara Service, except where another provider acts independently as a controller under its own privacy policy.