Welcome to Wondernara Service. These Terms of Service (“Terms”) govern your use of wondernaraservice.com and the purchasing, sourcing, warehousing, sorting, packing, consolidation, event-support, and shipping services provided by HOUSE OF NT KR Co., Ltd. (“Wondernara Service,” “Wondernara,” “we,” “us,” or “our”).

Wondernara Service is a Korea-based shopping and fulfillment service. Depending on your request, we may act as a purchasing intermediary, source goods from third-party Korean merchants or individual sellers, receive goods on your behalf, store them, perform requested handling services, and arrange domestic or international shipment.

By creating an account, submitting a request, placing an order, making a payment, or otherwise using our Services, you agree to these Terms and to the other policies published on our website, including our Privacy Policy, Refund Policy, pricing information, warehousing rules, shipping rules, and any request-specific terms shown to you before payment.

Nothing in these Terms limits any consumer right that cannot lawfully be waived under applicable law.

1. Who May Use Wondernara Service

You must be legally capable of entering into the transaction you request. If you are below the age of legal majority where you live, you may use Wondernara Service only with the permission and supervision of a parent or legal guardian who accepts responsibility for the transaction.

You agree to provide accurate, current, and complete information. This includes your name, contact details, delivery address, product or event information, recipient information, and any other details required to complete your request.

You are responsible for maintaining the security of your account and login credentials and for activity conducted through your account.

2. What Wondernara Service Does

Our Services may include:

• purchasing products from Korean websites, stores, marketplaces, or sellers on your behalf;
• sourcing hard-to-find, resale, offline-only, limited, pop-up, collaboration, or event merchandise;
• contacting Korean merchants or sellers regarding stock, options, condition, pickup, or purchasing requirements;
• attending eligible stores, pop-ups, events, cafés, or offline pickups where agreed in advance;
• receiving and storing items at our Korea location;
• sorting items by member, photocard, inclusion, order, customer, or Group Order joiner;
• album unsealing, inclusion-only fulfillment, extra protection, item photography, custom inclusions, repacking, or other approved handling services;
• consolidating multiple purchases;
• preparing domestic and international shipments;
• assisting with fansign, video-call, lucky-draw, POB, and other event purchases;
• supporting Group Order Managers with Korea-side purchasing and fulfillment.

Availability depends on the item, seller, event, location, timing, staff capacity, shipping restrictions, and other circumstances. We may decline a request that we cannot safely, legally, or reasonably fulfill.

3. Proxy Purchases and Third-Party Sellers

Many Wondernara transactions are proxy purchases. This means you ask us to purchase an item from a third-party Korean merchant, marketplace, event organizer, or seller on your behalf.

Unless we expressly state that an item is sold directly by Wondernara Service, the underlying goods are supplied by the third-party seller. The seller may control stock, product condition, fulfillment time, cancellation rights, exchange eligibility, warranties, authenticity claims, event benefits, and other product-specific terms.

We will use reasonable care when following your request, but we do not control a third-party seller’s inventory, website, representations, delays, cancellation decisions, packaging, product quality, or conduct.

For resale and person-to-person marketplace purchases, you understand that listings may involve additional risk. Unless we expressly agree otherwise in writing, Wondernara does not independently authenticate every resale item and cannot guarantee that a seller’s description, condition grading, photographs, or authenticity claims are correct.

4. Requests, Quotes, and Order Acceptance

A request, quote, draft order, cart, or invoice does not guarantee that an item has been secured. Stock and prices may change until the purchase is completed with the third-party seller.

We may request additional information before proceeding, including links, screenshots, quantities, size or color options, member preferences, your country, purchase deadline, recipient details, or event information.

We may accept, decline, pause, or cancel a request where reasonably necessary, including where:

• the item becomes unavailable;
• the seller changes the price or purchase conditions;
• the request involves a prohibited or restricted item;
• payment is incomplete or cannot be verified;
• required customer information is missing or appears incorrect;
• the request creates legal, safety, fraud, shipping, or operational concerns;
• the deadline cannot reasonably be met.

If the price changes materially before purchase, we may ask you to approve the new amount before proceeding.

5. Pricing and Service Fees

The fees that apply to your request are the fees displayed on our website, in your quote, draft order, invoice, checkout, or written confirmation at the time the service is requested.

Depending on the request, charges may include:

• item purchase price;
• Wondernara Service fees;
• Korean domestic shipping;
• offline attendance or pickup fees;
• special handling or add-on fees;
• storage or warehousing charges;
• international shipping;
• customs, VAT, duties, brokerage, or prepaid-duty handling charges where applicable;
• payment-provider or currency-related fees where applicable.

International shipping is normally charged separately after the parcel has been packed and weighed unless we expressly state otherwise.

Prices and service fees may change from time to time. Changes do not retroactively alter a transaction already accepted and paid, except where an external cost outside our control changes before the service is completed and additional customer approval is required.

6. Payments

Available payment methods may include Wise, PayPal, manual payment methods, or other payment services made available by Wondernara.

You are responsible for sending the correct amount, currency, payment reference, and other requested payment information. A request may remain on hold until payment has been received and verified.

Payment providers may charge their own fees or apply their own exchange rates. Where Wondernara charges a payment-method processing fee, that fee will be disclosed before or at the time payment is requested.

7. Cancellations and Refunds

Because many purchases are made specifically on your behalf, cancellation rights may become limited once we have begun performing the service or once a third-party purchase has been completed.

Once we have purchased an item from a third-party seller, cancellation, return, or exchange is subject to that seller’s rules and to our Refund Policy. We cannot guarantee that a seller will accept a cancellation or return.

Service fees, offline attendance fees, handling fees, payment-processing costs, domestic shipping, seller-imposed fees, and other amounts already incurred may be non-refundable to the extent permitted by law and as stated in the applicable quote, invoice, or Refund Policy.

If an item cannot be purchased and no substitute is approved, we will handle the unused purchase amount in accordance with our Refund Policy and the payment method used.

8. Offline Requests, Pop-Ups, Pickups, and Local Meet-Ups

Offline service fees compensate Wondernara for staff time, travel, waiting, coordination, attendance, and related work. Paying an offline service fee does not guarantee that the requested item will still be available when our staff arrives.

Once staff time has been reserved or an offline visit has started, the applicable offline fee may be non-refundable even if the item is sold out, purchase limits apply, the seller refuses the transaction, or the event changes its rules.

We may decline an offline request if the location, seller, transaction method, safety conditions, purchase requirements, or timing are not suitable.

9. Fansigns, Video Calls, Lucky Draws, and Event Purchases

Wondernara may assist with purchases connected to fansigns, video-call events, lucky draws, POB campaigns, broadcast benefits, or similar promotions.

Purchasing through Wondernara does not guarantee that you will win or be selected for an event. Winner selection, event eligibility, schedules, benefits, identity verification, and event participation rules are controlled by the organizer.

You are responsible for providing correct participant information, including your legal name, date of birth, nationality, phone number, email address, messenger account, member choice, and any other information required by the organizer.

We are not responsible for disqualification, missed participation, or loss of benefits caused by incorrect customer information, organizer decisions, account restrictions, messenger issues, schedule changes, or circumstances outside our reasonable control.

Album or merchandise purchases made for an event generally remain valid purchases even if you are not selected as a winner.

10. Group Orders and GOM Services

Group Order Managers (“GOMs”) may use Wondernara for purchasing, receiving, sorting, packing, consolidation, bulk shipment, or direct shipment to individual joiners.

If you provide us with personal information belonging to your joiners, including names, addresses, phone numbers, emails, or customs information, you represent that you are authorized to provide that information to us for order fulfillment and shipping.

The GOM is responsible for communicating accurate joiner instructions and resolving internal allocations between joiners unless Wondernara has expressly agreed to perform a specific allocation or sorting service.

Final shipping costs may vary by joiner based on parcel weight, parcel size, destination, customs requirements, and carrier.

11. Warehousing and Storage

Items may be stored at our Korea location subject to the warehousing rules and storage period applicable at the time. Any free-storage period, monthly rental fee, reminders, grace period, or packing deadline will be governed by the warehousing policy displayed on our website or communicated to you.

You are responsible for monitoring your stored items and responding to payment, packing, or shipping requests within the stated deadlines.

If storage or rental fees remain unpaid or you fail to provide shipping instructions after the applicable notices and deadlines, we may suspend services and, where permitted by law and the applicable warehousing policy, treat the goods as abandoned and dispose of, recycle, donate, or otherwise remove them from storage.

We will not intentionally dispose of stored goods contrary to any mandatory legal requirement.

12. Item Inspection, Sorting, and Handling

Wondernara may perform basic receiving checks needed to identify and process incoming items. Unless you purchase or request a specific inspection service, receiving an item does not mean that we have performed a detailed quality, authenticity, completeness, or defect inspection.

Minor manufacturing defects, print marks, packaging dents, scratches, photocard imperfections, sealing differences, color variations, or other product conditions may be considered acceptable by the original seller or manufacturer and may not qualify for return or compensation.

Where we perform album unsealing, member sorting, inclusion sorting, repacking, vacuum packing, custom inclusions, or similar handling at your request, you authorize us to open, alter, reorganize, or discard original outer packaging as reasonably necessary to perform that service.

13. Shipping

Shipping options depend on destination, parcel size, weight, item type, carrier availability, customs restrictions, and current service conditions.

Delivery dates and transit times are estimates only unless a carrier expressly guarantees a service. Delays may occur due to customs, carrier operations, weather, holidays, inspections, strikes, destination-country rules, inaccurate recipient information, or other events outside our control.

You are responsible for providing a complete and deliverable address and any required recipient information. Additional charges caused by an incorrect or incomplete address, refused delivery, return-to-sender, storage at destination, re-delivery, or recipient unavailability may be charged to you.

Once a parcel is handed to the carrier, loss, damage, delay, and delivery claims may be subject to that carrier’s investigation, compensation limits, insurance rules, and claims procedures. Wondernara will reasonably assist with eligible carrier claims but cannot guarantee that the carrier will approve compensation.

14. Customs, VAT, Duties, and Import Rules

You are responsible for ensuring that the goods you request may lawfully be imported into the destination country. Import rules vary by country and item type.

Unless Wondernara expressly arranges a prepaid-duty or tax service, the recipient is responsible for customs duties, import VAT, taxes, brokerage fees, handling charges, and similar destination-country charges.

Where Wondernara offers prepaid customs, VAT, or duties, any amount shown before shipment may be an estimate based on the information available at that time. Customs authorities and carriers make the final assessment. Additional amounts may become payable where the final assessment differs from the estimate.

We must declare shipments truthfully and may refuse requests to undervalue goods, misdescribe contents, falsify customs information, or otherwise violate customs or shipping law.

15. Prohibited and Restricted Items

We may refuse, cancel, hold, or return any request involving an item that is illegal, unsafe, prohibited by a carrier, restricted for international transport, or unsuitable for our facilities.

Restrictions may vary by carrier and destination and can change without notice. Examples may include hazardous materials, certain batteries, aerosols, perfumes, flammable liquids, weapons, controlled substances, perishable goods, counterfeit goods, and other regulated items.

If an item becomes unshippable after arrival, you may be required to choose an alternative lawful method, domestic delivery, return to seller if possible, or another solution. Related costs may be your responsibility.

16. Third-Party Websites and Services

Our Services may contain links to or interact with third-party websites, marketplaces, payment providers, social platforms, merchants, carriers, or other services. Their terms, privacy practices, product information, and operations are controlled by those third parties.

Wondernara is not responsible for the content, availability, security, or practices of third-party platforms except to the extent liability cannot lawfully be excluded.

17. Shopify

Our website is powered by Shopify. Shopify provides the ecommerce infrastructure that enables us to operate the online store, but transactions for Wondernara Services are made with HOUSE OF NT KR Co., Ltd., not with Shopify.

Shopify is not responsible for Wondernara’s purchasing, sourcing, warehousing, packing, fulfillment, shipping, or customer service obligations.

18. Intellectual Property

The Wondernara Service website, branding, original graphics, text, layouts, logos, service materials, and other original content are owned by or licensed to Wondernara and are protected by applicable intellectual-property laws.

Third-party brand names, artist names, product images, trademarks, characters, and other intellectual property remain the property of their respective owners. Their appearance on our website does not imply ownership or endorsement unless expressly stated.

You may use our website for personal shopping and service use. You may not copy, scrape, reproduce, republish, commercially exploit, or create misleading copies of Wondernara content or systems without permission, except where applicable law expressly permits it.

19. Customer Content and Feedback

If you send us screenshots, photographs, reviews, comments, instructions, or other content, you represent that you have the right to provide that content and that using it to perform your request will not violate another person’s rights.

If you voluntarily submit a public review or testimonial, we may display it in connection with Wondernara’s Services, subject to applicable law and any permissions required.

20. Acceptable Use

You may not use Wondernara Service to:

• violate applicable law, sanctions, customs rules, intellectual-property rights, or third-party rights;
• request fraudulent payments, false customs declarations, identity misuse, or deceptive transactions;
• harass, threaten, abuse, or impersonate another person;
• interfere with or compromise the security or operation of our website or systems;
• upload malware, malicious code, or harmful material;
• scrape, harvest, or systematically extract our content or customer data without authorization;
• use our Services in a way that creates unreasonable operational, legal, safety, or fraud risk.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

21. Service Availability and Changes

We may modify, suspend, or discontinue a feature, carrier option, seller-support method, payment method, service route, or operational process where reasonably necessary.

We may also correct pricing, product, shipping, availability, or technical errors. If an error materially affects a pending transaction, we will take reasonable steps to inform you and, where appropriate, obtain confirmation before proceeding.

22. Disclaimer

To the fullest extent permitted by applicable law, Wondernara Service is provided on an “as available” basis. We do not guarantee uninterrupted website access, continuous availability of third-party products, selection in event raffles, seller performance, customs clearance timing, or carrier delivery times.

Nothing in these Terms excludes warranties, guarantees, remedies, or other rights that cannot lawfully be excluded under applicable consumer law.

23. Limitation of Liability

To the fullest extent permitted by law, Wondernara will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services, including loss of profit, business opportunity, expected event benefits, resale value, or similar economic loss.

We are not responsible for losses caused solely by a third-party seller, event organizer, customs authority, payment provider, carrier, force majeure event, or other circumstance outside our reasonable control, except where applicable law provides otherwise.

Any limitation in these Terms applies only to the extent permitted by law and does not limit liability that cannot legally be excluded or restricted.

24. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable costs arising from your unlawful use of the Services, your intentional or fraudulent misconduct, your violation of another person’s rights, or materially false information you provide to us.

25. Force Majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, war, civil disturbance, labor disputes, government action, customs restrictions, carrier disruption, internet or payment-system outages, epidemics, emergencies, or similar events.

26. Suspension and Termination

We may suspend or terminate an account or refuse future service where reasonably necessary because of unpaid amounts, fraud risk, abuse, prohibited requests, chargeback misuse, repeated policy violations, safety concerns, or material breach of these Terms.

Termination does not remove payment obligations or other responsibilities relating to transactions already performed.

27. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Korea, without prejudice to any mandatory consumer protection rights that apply to you under the laws of your country of residence.

Unless mandatory law requires otherwise, disputes that cannot be resolved informally will be submitted to the competent courts of the Republic of Korea.

Before starting formal proceedings, we encourage you to contact us so we can try to resolve the issue directly.

28. Changes to These Terms

We may update these Terms to reflect changes in our Services, pricing structure, business operations, technology, or legal requirements. The latest version will be posted on our website with an updated effective date.

Where required by law, we will provide additional notice of material changes.

29. Severability and No Waiver

If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law.

If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

30. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, pricing and warehousing rules, shipping information, and any order-specific terms accepted by you, form the agreement between you and Wondernara Service regarding the applicable Services.

If order-specific written terms conflict with these general Terms, the order-specific terms will control for that transaction unless prohibited by law.

31. Contact Us

Questions about these Terms may be sent to:

HOUSE OF NT KR Co., Ltd. / Wondernara Service
Email: hi@wondernaraservice.com
Address: 서울시 동작구 시흥대로 606 547호 오피스동 07074, Seoul, South Korea