Shipping policy

Wondernara Service

Shipping Policy ✈️📦

Wondernara Service ships from South Korea to customers worldwide using available postal and courier partners. Because shipping options depend on destination, parcel size, weight, item type, customs rules, and carrier restrictions, available methods and final costs can vary by shipment.

Good to know: International shipping is normally charged separately after your items are packed and weighed.

1. Where we ship from

Wondernara Service ships from South Korea. Items purchased or received on your behalf are first delivered to our Korea location, where they may be identified, stored, sorted, consolidated, repacked, or prepared for shipment according to your request.

2. Available shipping methods

Depending on the destination, parcel, and item type, available carriers may include:

  • DHL Express
  • EMS
  • K-Packet
  • YunExpress
  • FedEx, where available

Not every carrier is available for every country, parcel size, weight, or product category. Carrier availability and restrictions may change without notice.

3. How shipping costs are calculated

Final international shipping cost is calculated after your parcel has been packed and weighed.

Pricing may depend on:

  • destination country;
  • actual parcel weight;
  • parcel dimensions;
  • volumetric or dimensional weight where used by the carrier;
  • item type;
  • carrier surcharges;
  • remote-area or special handling surcharges where applicable;
  • customs, VAT, duties, or prepaid-duty services where applicable.

Shipping estimates shown before packing are estimates only. The final packed parcel may weigh or measure differently.

4. Customs, VAT, and duties

Import taxes, VAT, customs duties, brokerage fees, and other destination-country charges may apply depending on your country, shipment value, item type, and selected carrier.

DHL Standard Customs/VAT are not prepaid. If import charges apply, the recipient normally pays DHL or customs when the parcel arrives.
DHL Pre-paid Duties/VAT Wondernara can calculate estimated import charges and add them to the shipping invoice so they are prepaid before shipment. A ₩30,000 prepaid-duty handling fee applies.

For EMS, K-Packet, and YunExpress, customs/VAT must be handled as prepaid through Wondernara when applicable.

Customs amounts may be estimated before shipment. Customs authorities and carriers make the final assessment, so additional charges may still arise.

5. Customs declarations

We must declare shipments truthfully and in accordance with applicable customs and shipping rules.

Wondernara Service will not intentionally undervalue goods, misdescribe parcel contents, falsify customs information, or otherwise submit inaccurate declarations at a customer's request.

6. Processing and packing time

Shipping preparation begins once your items are ready and the required packing or shipping request has been submitted.

Processing time can vary depending on warehouse volume, the number of items, sorting requirements, special packing requests, Group Order complexity, holidays, and carrier schedules.

Any delivery estimate begins after the parcel has been handed to the carrier, not when the original Korean item was ordered.

7. Delivery estimates

Carrier transit times are estimates unless the carrier expressly guarantees the service.

Delivery may be delayed by:

  • customs clearance;
  • destination-country inspections;
  • local postal or courier delays;
  • weather or natural disasters;
  • public holidays;
  • strikes or service disruptions;
  • remote-area delivery;
  • incorrect or incomplete recipient information;
  • import restrictions;
  • other circumstances outside our reasonable control.

Wondernara Service cannot guarantee a specific delivery date unless explicitly confirmed in writing.

8. Tracking

Where tracking is available, your tracking number will be provided after shipment.

Tracking scans can sometimes appear late, skip intermediate updates, or take time to transfer between Korea and the destination country's local carrier system.

9. Correct shipping information

Customers are responsible for providing accurate:

  • full recipient name;
  • complete street address;
  • apartment, unit, or building details where applicable;
  • postal or ZIP code;
  • country;
  • phone number;
  • email address;
  • customs or tax information where required.

Charges caused by incorrect or incomplete information, including address correction, return-to-sender, storage, re-delivery, re-shipping, or disposal costs, are the customer's responsibility.

10. Returned, refused, or unclaimed parcels

If a parcel is refused, unclaimed, returned because of an incorrect address, or returned because customs or import requirements were not completed, any carrier, customs, storage, return, or re-shipping charges are generally the customer's responsibility.

Returned parcels will not automatically be re-shipped. We may require payment of any outstanding charges and a new shipping fee before dispatching the parcel again.

11. Lost or damaged parcels

Once a parcel is handed to the carrier, delivery is handled by that carrier.

If a shipment appears lost or arrives damaged, please contact us as soon as possible and provide your order number, tracking number, photographs, packaging images, or other evidence requested for a carrier claim.

Wondernara will reasonably assist with eligible claims, but compensation is subject to the carrier's investigation, insurance coverage, declared value, exclusions, claim deadlines, and compensation limits. We cannot guarantee that a carrier will approve a claim.

12. Prohibited and restricted items

Some items cannot be shipped internationally, or may only be accepted by certain carriers.

Restrictions may apply to items such as:

  • perfume and other flammable liquids;
  • aerosols;
  • certain batteries or battery-powered products;
  • hazardous materials;
  • weapons or controlled items;
  • perishable goods;
  • counterfeit or illegal goods;
  • other goods restricted by the carrier or destination country.

If an item becomes unshippable after it has arrived at Wondernara, we will work with you on available lawful alternatives where possible. Additional return, domestic delivery, disposal, or handling costs may apply.

13. Consolidation and packing

Customers may request eligible items to be combined into one parcel where practical.

We may choose packaging that reasonably protects the goods while considering parcel size, weight, and carrier requirements.

Special services such as extra protection, vacuum packing, custom inclusions, inclusion-only shipping, or other custom handling may be subject to separate availability and pricing.

14. Group Orders and multiple recipients

Group Order Managers may request bulk shipment to themselves or direct shipment to individual joiners.

For direct shipment, shipping is calculated separately for each parcel based on its final packed weight, dimensions, destination, carrier, and customs requirements.

The GOM is responsible for providing accurate recipient information and authorized shipping instructions for each joiner.

15. Domestic Korea shipping

Where available, domestic Korean shipping may be arranged separately.

Domestic rates depend on parcel size, weight, destination, and the applicable local carrier. Domestic Korean shipping charges are separate from international shipping unless explicitly stated otherwise.

16. Contact us

If you have a shipping question, delivery issue, or need help choosing a carrier, please contact us with your Wondernara Service order or request number.

Wondernara Service

HOUSE OF NT KR Co., Ltd.

Email: hi@wondernaraservice.com

Carrier services, customs rules, prohibited-item lists, fuel surcharges, remote-area fees, and delivery conditions can change. The shipping option shown or quoted at one point may therefore differ from the option available when your parcel is ready to ship.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.