Refund policy
Return & Refund Policy 💜
Wondernara Service is a Korea-based proxy purchasing, shopping assistance, warehousing, and international shipping service. Because many purchases are made on behalf of customers from third-party Korean stores, sellers, events, pop-ups, and resale platforms, our cancellation and refund rules differ from those of a standard online store.
1. Before we purchase your item
You may request cancellation before Wondernara Service has purchased, reserved, claimed, or otherwise committed to the item on your behalf.
If a refund is approved before purchase, refund processing fees may apply:
- Wise refunds: 2%
- PayPal refunds: 5%
Any non-refundable third-party charges already incurred may also be deducted.
2. After an item has been purchased
Once an item has been purchased, ordered, reserved, claimed, or paid for on your behalf, the purchase is generally considered final.
Cancellation or return is only possible if the original Korean store or seller allows it.
If the seller approves a cancellation or refund:
- the seller's own cancellation or return fees may apply;
- domestic return shipping or other related costs may be deducted;
- Wondernara Service fees for work already completed are non-refundable;
- payment refund processing fees may apply.
We cannot guarantee that a Korean store, reseller, individual seller, event organizer, or platform will accept a cancellation or return.
3. Sold-out or unavailable items
If we are unable to secure an item because it becomes sold out, unavailable, cancelled by the seller, or otherwise cannot be purchased, we will refund the applicable unused purchase funds.
Refund processing fees may still apply depending on the original payment method.
If only part of a request is unavailable, the remaining successfully purchased items will continue to be processed unless otherwise agreed.
4. Proxy and service fees
Proxy, handling, and service fees compensate Wondernara Service for work performed on your request.
Once purchasing, communication, reservation, research, seller contact, event preparation, or other requested work has begun, the related service fee is generally non-refundable.
5. Offline shopping, pop-ups, events, and appointments
Fees related to offline visits, pop-ups, store pickups, exhibitions, birthday cafés, events, reservations, waiting in line, or other in-person services are non-refundable once the service has been scheduled or work has begun.
Availability and stock at offline locations cannot be guaranteed.
If an item sells out before or during our visit, fees related to the time and work already spent may still apply.
6. Video call events, fansigns, raffles, and similar events
Purchases made for video call events, fansigns, raffles, lucky draws, or similar promotional events are generally final once submitted to the organizer or store.
Winning is never guaranteed unless explicitly stated otherwise.
Wondernara Service cannot refund purchases solely because a customer does not win an event.
Changes, cancellations, or eligibility decisions made by the organizer are subject to the organizer's own rules.
7. Resellers, Bunjang, Twitter/X sellers, and individual sellers
Purchases from resale platforms and individual sellers may have limited or no return rights.
Once a purchase has been completed with an individual seller, it is generally final unless that seller voluntarily agrees to a refund.
Wondernara Service is not responsible for a seller refusing a cancellation or return.
8. Item condition, manufacturer defects, and missing inclusions
Wondernara Service is not the manufacturer of the products we purchase.
Minor manufacturing defects, packaging dents, scratches, printing variations, sealed-product defects, or missing manufacturer inclusions are subject to the original seller or manufacturer's policy.
When possible, we can help contact the seller on your behalf, but we cannot guarantee compensation, exchange, or replacement.
9. Add-on services
Optional add-on services, including services such as:
- item photos;
- additional bubble wrap or protective layers;
- vacuum packing;
- custom inclusions;
- inclusion-only shipping;
- special handling;
are non-refundable once the requested add-on has been performed.
Add-on eligibility depends on the item type and condition.
10. International shipping
International shipping fees are non-refundable once the parcel has been handed over to the shipping carrier.
After dispatch, delivery is handled by the selected carrier.
Wondernara Service is not responsible for delays caused by:
- customs;
- local postal services;
- carrier disruptions;
- incorrect or incomplete recipient information;
- weather;
- public holidays;
- inspections;
- import restrictions;
- other circumstances outside our control.
If a shipment is lost or damaged in transit, we will assist with a carrier claim where the selected shipping service allows one. Compensation is subject to the carrier's investigation, insurance coverage, and terms.
11. Customs duties and taxes
Import taxes, VAT, customs duties, brokerage fees, and other destination-country charges are generally the customer's responsibility unless the shipment was specifically arranged with duties/taxes prepaid.
Customs charges are not refundable by Wondernara Service.
If a parcel is refused, abandoned, returned, or destroyed because customs charges were not paid or import requirements were not met, any resulting fees are the customer's responsibility.
12. Incorrect customer information
Customers are responsible for providing accurate:
- full name;
- shipping address;
- postal code;
- country;
- telephone number;
- email address;
- customs information where required.
Costs caused by incorrect or incomplete information, including reshipping, address correction, return-to-sender charges, or disposal fees, are the customer's responsibility.
13. Refund processing time
Approved refunds are returned through the available refund method.
Processing time may vary depending on the bank, payment provider, currency, and original payment method.
Currency conversion differences and payment-provider charges may result in the final refunded amount differing slightly from the original amount paid.
14. Contact us
For cancellation or refund questions, please contact us as soon as possible and include your Wondernara Service order or request number.
Wondernara Service
HOUSE OF NT KR Co., Ltd.
Email: hi@wondernaraservice.com
By placing a request with Wondernara Service, you acknowledge that we purchase and process goods on your behalf and that third-party seller, carrier, event, and platform policies may also apply.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.